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LIVI is Europe’s leading digital healthcare company. We are using technology to digitise healthcare and provide a service that gives the patient the best possible healthcare experience, regardless of location.
We are now looking for an IT Service Desk Analyst to join our growing team within Medical Operations (Service Delivery.
For this role, we are looking for someone who is deeply passionate about IT and really enjoys helping end-users with a range of IT issues/queries. To be the perfect candidate you need to love troubleshooting, diagnosing, and ensuring issues are led right through to resolution. You thrive in a fast-paced environment and are used to deliver under pressure.
Responsibilities will include:
Apply your IT wisdom and experience to the Support operation.
Support remote clinical colleagues with hardware and software problems, requests, and training.
Troubleshoot, document, and escalate remote issues with Windows computers, Android and iOS mobile devices, EMRs (EMIS or SystmOne), printers, prescription/EPS issues, NHS smartcards, login issues, and other IT related technologies
Handle diverse support requests through our ticketing system (Halp and Zendesk) meeting key SLAs for response and resolution time
Work with other markets at Kry/Livi to escalate ongoing IT issues and ensure that they are managed through to resolution
Support our Clinician Operations and GP Support teams in identifying and resolving ongoing IT issues for our clinical staff so they are supported as much as possible
Provide training and support to our clinical staff, GP Support and Clinician Operations teams on all things IT
Liaising with EMR vendors (EMIS & SystmOne) to ensure the best possible service, escalating IT issues to ensure they are resolved in a timely manner
Contribute to the creation, facilitation, and maintenance of FAQ documents, knowledge articles, and user guides
A confident team player who enjoys troubleshooting, diagnosing, and resolving a diverse range of IT issues
Driven to achieve high standards, hard-working, willing to learn & be flexible to take on new challenges.
Strong understanding of Microsoft desktop operating systems and associated applications to deal with user queries/resolutions
Experience in liaising with EMR vendors (EMIS or SystmOne) to escalate issues and see through to resolution
Experience in providing end-user IT training
Significant skills in IT systems, including but not limited to:
Desktop and laptop support
EMRs (EMIS and/or SystmOne)
Mobile device (mobile phone, authenticators etc.)
Hardware including printers, smartcard readers from set-up/configuration to troubleshooting
Submissions and Questions
Please submit your application by including your CV or LinkedIn. Only applications in English will be accepted. No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post.
This is your chance to work for a meaningful company that encourages personal development and celebrates diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status.
What you’ll get:
Permanent employment in a fun, impactful team
Chance to be part of an innovative, well-funded company looking to provide greater access to healthcare to all patients
Free Breakfast and Healthy Snacks
Annual Wellness Benefit (money to spend on massages, yoga or gym membership!)
Extra Pension Contribution
Cycle to Work Scheme
Regular Team Socials
The opportunity to have a distinct, positive impact on the future of healthcare for millions of UK patients