User Researcher - Patient Experience

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Livi is Europe’s leading digital healthcare company backed by top tier investors including Accel and Index Ventures. We’re on a mission to build better and more accessible healthcare by providing digital services that gives patients the best possible health care experience, regardless of location. Our headquarters are located in Stockholm but we’re expanding internationally, with live operations already in Norway, Germany, France and the UK.

At Livi we strive to build the go-to place for healthcare for both our patients and for clinicians.  We are currently expanding our user research team and are looking for a User Experience Researcher to drive research initiatives on our core global patient experience.

Role Description

As a User Researcher you will help us gain a better understanding of our patients’ needs, behaviours, emotions and perspective as well as explore new journeys, segments, and products. 

You will promote a mixed methodology approach to insights and help us move from tactical to strategic insight work in collaboration with product, analytics, and design. You will be embedded in our Patient UXR team and support your teammates in improving the user research practice and visibility in Livi.  

Responsibilities

  • Oversee and drive exploratory, foundational, generative and evaluative research initiatives in the Patient Global Core focus area 
  • Collaborate with cross functional teams in and across your product area
  • Support and drive initiatives that improve, scale, and increase the visibility of the UXR practice at Livi with focus on patient UXR

Experience

  • Proven experience in user research, with significant expertise across several research methodologies
  • Comfortable with planning, prioritising, conducting, analysing and communicating research 
  • Worked closely with analytics on mixed methodology research before and  familiar with quantitative research methods

Who are you?

  • You are a researcher first and foremost and care deeply about creating a deep understanding on our users
  • You have a high sensitivity to internal bias that can render low quality insights 
  • You are a role model when it comes to collaboration, problem solving, and integrity 
  • You have an interest in strategic research and always try to push for research projects that help align user and business goals in the company 
  • You are a storyteller and know how to create clarify on the connection between user and business goals 
  • Added bonus if you can conduct research in an additional language preferably French or German 
  • Added bonus if you have experience from multiple health care systems in our markets (UK, Germany, France, Norway, Sweden) or in general

As a digital first company, we believe in the power of digital technology to empower people to do their best work while giving them the flexibility they need. We will therefore allow fully remote work for those who prefer that setup and will allow a mix for those who want to work partly from home and partly from one of our inspiring offices in key European cities.  

This is your chance to work for a meaningful company that encourages personal development and celebrates diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status.


Please submit your application by including your CV, LinkedIn, GitHub or Portfolio.

If you have any questions regarding jobs or our recruitment process, please read our FAQ or contact us on jobs@livi.se. Please note that we do not accept any email applications due to GDPR. 

 

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