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User Researcher - Patient Experience

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Our vision is to provide great healthcare for everyone. That’s why we’re on a mission to make healthcare more accessible. We’ve already come a long way by creating Europe’s leading healthcare platform, that made seamless health journeys between digital and physical appointments a reality. By creating an ecosystem of tools and providers, our platform will be the go-to place for health-related issues.  

It is an ambitious goal; we know. But by creating a workplace where our people can grow, we’re positive that we’ll reach it. At Kry/Livi you’ll have a unique opportunity to gain a deep understanding of the inner workings of Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, you believe that by working together we will achieve greater things than by working alone. At Kry/Livi, we care about each other and the world around us. This includes, but is not limited to; creating a diverse, sustainable, and inclusive workplace for all our staff! Headquartered in Stockholm and backed by Europe and North America’s leading investors (Index Ventures, Accel Partners, OTPP), this is a chance to be part of a truly multi-national scale-up that is changing how healthcare is accessed and delivered across Europe.

Expect to have fun and learn new things every day!

As a user researcher you will help us gain a better understanding of our patients’ needs, behaviours, emotions and perspective as well as explore new journeys, segments, and products. 

You will promote a mixed methodology approach to insights and help us move from tactical to strategic insight work in collaboration with product, analytics, and design. You will be embedded in our Patient UXR team and support your teammates in improving the user research practice and visibility in Livi.  

Responsibilities

  • Oversee and drive exploratory, foundational, generative and evaluative research initiatives in the Patient Global Core focus area 
  • Collaborate with cross functional teams in and across your product area
  • Support and drive initiatives that improve, scale, and increase the visibility of the UXR practice at Livi with focus on patient UXR

Experience

  • Proven experience in user research, with significant expertise across several research methodologies
  • Comfortable with planning, prioritising, conducting, analysing and communicating research 
  • Worked closely with analytics on mixed methodology research before and  familiar with quantitative research methods

Who are you?

  • You are a researcher first and foremost and care deeply about creating a deep understanding on our users
  • You have a high sensitivity to internal bias that can render low quality insights 
  • You are a role model when it comes to collaboration, problem solving, and integrity 
  • You have an interest in strategic research and always try to push for research projects that help align user and business goals in the company 
  • You are a storyteller and know how to create clarify on the connection between user and business goals 
  • You can conduct research in French and an added bonus if you can conduct research in an additional language preferably German. 
  • Added bonus if you have experience from multiple health care systems in our markets (UK, Germany, France, Norway, Sweden) or in general

It is not essential to have all these skills, but an aptitude and willingness to develop those you don’t know is key.

Join us and shape your future as well as ours!

If you think you’re up to the challenge, come and help us to grow, innovate and develop!

A diverse workforce is an absolute necessity for anyone with a vision like ours: to provide great healthcare for everyone. Therefore we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. 

Work where it fits you

By empowering and trusting our people, we can offer a workplace that is best suited for each person’s individual situation. This means you can choose between one of our beautiful offices as your primary base or delivering your work from the comfort of your own home, allowing you to be based where it works best for you! For this role you can be based and work remotely within any of our markets (Sweden, France, UK, Germany and Norway).

About Kry/Livi

Kry/Livi is the European leader in digital healthcare, allowing patients to see a doctor, nurse, or psychologist online within minutes. We also combine digital with physical care, transforming how millions of patients access healthcare. 

Headquartered in Stockholm, Kry/Livi’s 1000+ employees and 6000+ clinicians are committed to improving the world’s health through innovation, one patient at a time. In Sweden, Norway, and Germany we are called Kry. In the UK and France, we operate under the name Livi.

Submissions and Questions

Please submit your application by including your CV, LinkedIn, GitHub, or Portfolio (where applicable). Only applications in English will be accepted. No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post.

If you have any questions regarding jobs or our recruitment process, please read our FAQ or contact us at jobs@kry.se. Please note that we do not accept any email applications due to GDPR.


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Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Livi

We’re on a mission to build better and more accessible healthcare

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